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Privacy Policy

Effective Date: April 24, 2026

Welcome to ZenGamble (“ZenGamble,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use https://zengamble.com/, including any related content, features, and services.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our website.

1. Information We Collect

We may collect the following categories of information:

1.1 Information You Provide Voluntarily

When you contact us, subscribe to updates, create an account, participate in promotions, or interact with our website, we may collect information such as:

  • Name or username;
  • Email address;
  • Date of birth or age confirmation;
  • Country, province, or region;
  • Account login details;
  • Communication preferences;
  • Messages or inquiries sent to our support team;
  • Any other information you choose to provide.

1.2 Automatically Collected Information

When you access our website, certain information may be collected automatically, including:

  • IP address;
  • Device type and browser type;
  • Operating system;
  • Referring URLs;
  • Pages viewed;
  • Date and time of visits;
  • Clickstream data;
  • Approximate location based on IP address;
  • Cookies and similar tracking technologies.

1.3 Gambling-Related Information

Where applicable, we may collect information related to your use of gambling-related content or services, including:

  • Account activity;
  • Game or betting preferences;
  • Transaction-related records;
  • Bonus or promotion participation;
  • Responsible gambling settings;
  • Identity, age, and eligibility verification details.

We only collect this information where it is necessary for operating the website, complying with legal obligations, preventing fraud, or supporting responsible gambling.

2. How We Use Your Information

We may use personal information for the following purposes:

  • To provide, operate, and improve our website and services;
  • To create, manage, and secure user accounts;
  • To verify identity, age, location, and eligibility where required;
  • To comply with Canadian legal, regulatory, licensing, and responsible gambling obligations;
  • To prevent fraud, abuse, money laundering, security incidents, and unauthorized activity;
  • To process inquiries and provide customer support;
  • To personalize content, offers, and website experience;
  • To send service-related messages, updates, and administrative notices;
  • To send marketing communications where permitted by law and with appropriate consent;
  • To analyze website performance, traffic, and user engagement;
  • To enforce our Terms and Conditions and other policies;
  • To protect the rights, safety, and property of ZenGamble, our users, and others.

3. Cookies and Tracking Technologies

ZenGamble may use cookies, pixels, tags, analytics tools, and similar technologies to:

  • Keep the website functioning properly;
  • Remember user preferences;
  • Improve website performance;
  • Understand how visitors use our website;
  • Support security and fraud prevention;
  • Deliver relevant content or advertising.

You can usually manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of the website.

4. Legal Basis for Processing

Depending on the circumstances, we may process personal information based on:

  • Your consent;
  • The need to provide requested services;
  • Compliance with legal or regulatory obligations;
  • Our legitimate business interests, such as fraud prevention, security, analytics, and service improvement;
  • The need to protect users, our business, or the public.

Where consent is required, you may withdraw it at any time, subject to legal or contractual restrictions.

5. Sharing of Personal Information

We do not sell personal information. However, we may share information with:

  • Service providers that help us operate the website, process data, provide hosting, analytics, security, payment support, identity verification, or customer service;
  • Regulatory, licensing, law enforcement, or government authorities where required by law;
  • Fraud prevention, anti-money laundering, and security partners;
  • Professional advisors, including legal, accounting, compliance, and audit providers;
  • Business partners or affiliates where necessary to provide services or promotions;
  • A successor entity in connection with a merger, acquisition, restructuring, sale of assets, or similar transaction.

All service providers are expected to handle personal information securely and only for authorized purposes.

6. International Transfers

Your personal information may be stored or processed in Canada or in other countries where our service providers operate. These countries may have privacy laws that differ from those in your province or territory.

Where personal information is transferred outside Canada, we take reasonable steps to ensure it is protected through contractual, technical, and organizational safeguards.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

  • Account status;
  • Legal and regulatory requirements;
  • Fraud prevention and security needs;
  • Dispute resolution;
  • Tax, accounting, and audit obligations;
  • Responsible gambling and compliance records.

When information is no longer required, we will delete, anonymize, or securely dispose of it.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, online service, or electronic transmission is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Withdraw consent where processing is based on consent;
  • Request deletion of personal information, subject to legal limitations;
  • Object to or restrict certain processing activities;
  • Request information about how your data is used or shared;
  • Opt out of marketing communications.

To exercise your rights, please contact us at:

[email protected]

We may need to verify your identity before processing certain requests.

10. Marketing Communications

Where permitted by law, we may send promotional emails, offers, newsletters, or updates about ZenGamble.

You may opt out of marketing emails at any time by using the unsubscribe link in our communications or by contacting us at [email protected]. Even if you opt out of marketing, we may still send important service-related or legal notices.

11. Responsible Gambling and Age Restrictions

ZenGamble is intended only for users who meet the legal gambling age requirements in their applicable province, territory, or jurisdiction.

We may collect and process information to verify age, identity, location, and eligibility, and to support responsible gambling measures. We may restrict or suspend access where required by law, by our policies, or where there are concerns about fraud, misuse, or responsible gambling.

12. Third-Party Links

Our website may contain links to third-party websites, platforms, advertisers, operators, or services. This Privacy Policy does not apply to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third parties. We encourage you to review their privacy policies before providing personal information.

13. Children’s Privacy

Our website is not intended for minors. We do not knowingly collect personal information from individuals who are under the legal gambling age in their jurisdiction.

If we become aware that we have collected information from a minor, we will take reasonable steps to delete it or restrict access, unless we are legally required to retain certain records.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us at:

ZenGamble
Website: https://zengamble.com/
Email: [email protected]