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Safer Gambling and Player Protection

Gambling should remain a voluntary form of entertainment. This guide explains how to manage spending, control playing time, recognise harmful habits and temporarily restrict access to gambling services.

Key Terms

The definitions below apply throughout this page in both singular and plural form.

  • Account: a personal profile used to access Gamblezen services.
  • Company: Gamblezen, also referred to as “we”, “us” or “our”.
  • Service: the products and features available through the Website.
  • Website: the Gamblezen online platform.
  • User: a person or authorised organisation accessing the Service.

Maintaining Control While Gambling

For many users, gambling is a leisure activity. However, it may become harmful when it starts affecting finances, emotional wellbeing, relationships, work or everyday responsibilities.

Responsible play begins with understanding the risks and setting clear boundaries. Players should regularly review how much time and money they spend and stop whenever gambling no longer feels recreational.

Requests for player protection are handled privately. Personal information is not shared without permission unless disclosure is required by law.

Signs That Gambling May Be Becoming Harmful

Consider taking a break or seeking independent support when you notice any of the following:

  • You spend more money than you originally intended.
  • You increase stakes in an attempt to recover losses.
  • You use money intended for bills or essential expenses.
  • You borrow funds to continue gambling.
  • You hide your activity from family or friends.
  • You feel anxious, irritated or restless when you cannot play.
  • Gambling affects your sleep, work, relationships or health.

You can complete an independent self-assessment on the BeGambleAware website.

Additional information about reducing gambling-related harm is available in the safer gambling guidance.

Practical Rules for Safer Play

Decide Your Budget Before Playing

Set a fixed amount that you can afford to lose without affecting rent, food, bills, savings or other necessary expenses. Never gamble with borrowed money.

Do Not Chase Previous Losses

A losing result does not improve the chances of winning the next wager. Increasing stakes to recover money can lead to greater financial harm.

Limit the Length of Each Session

Choose a clear finishing time before you begin. Stop when that limit is reached and keep gambling balanced with work, family life and other interests.

Avoid Gambling Under Emotional Pressure

Do not play while highly stressed, upset, depressed or exhausted. Gambling should also be avoided while under the influence of alcohol, drugs or medication that may affect judgement.

Take Regular Breaks

Pause whenever concentration drops or decisions become impulsive. A break can help you review the situation more objectively.

Use Only One Account

A single Account makes it easier to track deposits, wagers, losses and playing time. Creating additional Accounts is not permitted.

Never Treat Gambling as Income

Gambling outcomes are uncertain. It should not be viewed as employment, an investment strategy or a solution to financial difficulties.

Protecting Minors

Gamblezen services are available only to people aged 18 or older, or those who have reached a higher legal gambling age required in their jurisdiction.

Keep usernames, passwords and other access details away from children and teenagers. Always sign out after using a shared computer, tablet or mobile device.

Parents and guardians should consider parental controls or filtering software to prevent minors from accessing gambling-related content.

Examples of internet filtering tools are available in this parental control guide.

Self-Exclusion from Gambling Services

Self-exclusion is designed for users who want to stop gambling because of loss of control, addiction concerns or another personal reason.

A user may request an exclusion period ranging from six months to five years. The request should be submitted through the customer support options available on the Website and must include the preferred duration.

Once activated, self-exclusion remains in force until the selected period ends. It cannot be cancelled early.

During an active exclusion, the user must not create another Account or attempt to regain access using different registration details.

Any Account opened during the exclusion period may be closed. Further restrictions may also be applied in accordance with the Website rules.

When to Seek Further Help

Stop gambling and seek independent professional assistance when personal limits are repeatedly ignored or gambling causes financial, emotional or social harm.

Requesting help at an early stage can prevent the situation from becoming more serious. Gambling should always remain affordable, optional and separate from essential financial responsibilities.